Job Description

Job Description

We’re growing—and looking for a creative problem-solver to grow with us!

Image360 is hiring a client-focused Account Manager to help businesses turn bold ideas into powerful visual experiences. If you thrive in a fast-paced environment, love building relationships, and want to be part of a team that transforms concepts into custom signage and graphics, we’d love to hear from you.

About the Role:

The Account Manager will serve as the primary liaison between the company and its key clients, ensuring the delivery of exceptional service and fostering long-term relationships. This role focuses on managing large accounts, driving account development, and identifying opportunities for new business growth within assigned territories.

The successful candidate will be responsible for understanding client needs, coordinating internal resources, and delivering tailored solutions that align with client objectives. By maintaining a deep knowledge of the market and competitive landscape, the Account Manager will contribute to the company’s strategic sales goals and revenue targets.

Ultimately, this position is critical in sustaining customer satisfaction, expanding account portfolios, and supporting regional sales initiatives at IMAGE360. Plymouth.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management or sales, preferably handling large or national accounts.
• Proven track record of meeting or exceeding sales targets and managing key customer relationships.
• Strong communication and negotiation skills with the ability to influence decision-makers.
• Proficiency in CRM software and Microsoft Office Suite.

Preferred Qualifications:

• Exceptional organizational skills with the ability to manage multiple client projects, timelines, and deliverables simultaneously
• Proven ability to act as a liaison between clients and internal teams, especially installation crews, ensuring clear communication and smooth execution
• Strong attention to detail when coordinating project specs, site requirements, and installation logistics
• Ability to anticipate client needs and proactively communicate updates or changes to production and installation teams
• Experience scheduling and tracking installations, ensuring deadlines are met and quality standards are upheld
• Comfortable working in a fast-paced environment with shifting priorities and client demands

Responsibilities:

• Manage and grow large and key customer accounts by building strong, trust-based relationships.
• Develop and execute account plans to achieve sales targets and maximize revenue opportunities.
• Identify and pursue new business development opportunities within existing and prospective accounts.
• Collaborate with inside sales and cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Monitor market trends and competitor activities to proactively address client needs and maintain a competitive edge.
• Prepare and present regular reports on account status, sales forecasts, and pipeline development to senior management.
• Negotiate contracts and pricing agreements in alignment with company policies and client expectations

Work environment

• Professional corporate and team-oriented environment.
• Onsite work 5 days a week with travel to customer sites when required.

Physical demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Standard business hours although some overtime may be required to meet deadlines or manage unexpected issues

Travel required

• Regular travel to customer site - mainly Southeast Michigan.

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