Job Description

Company: eGastroMD

Job Type: Full-Time Remote

Pay: $27.00 - $32.00 an hou r

About eGastroMD

eGastroMD is a patient-centered gastroenterology support organization dedicated to providing efficient scheduling seamless communication and exceptional service to patients and providers. We strive to make the healthcare experience easier faster and more accessible through compassionate and reliable support.

Job Summary

The Remote Appointment Setter will be responsible for handling inbound and outbound calls messages and scheduling requests to coordinate patient appointments for gastroenterology services. This role requires strong communication abilities excellent organization skills and the ability to work professionally in a fast-paced remote environment.

Key Responsibilities

• Handle incoming calls messages and inquiries related to appointment scheduling.

• Make outbound calls to confirm reschedule or follow up on patient appointments.

• Assist patients with understanding availability provider options and required documentation.

• Accurately schedule appointments in the electronic medical record (EMR) or scheduling system.

• Update and maintain patient records with accurate and up-to-date information.

• Communicate professionally with patients providers and internal staff.

• Identify urgent or complex patient needs and escalate to the proper clinical or administrative team.

• Meet productivity and accuracy targets including call handling times and scheduling quality.

• Protect patient information and uphold all HIPAA and confidentiality requirements.

Qualifications

• High school diploma or equivalent; associate degree preferred.

• Previous experience in appointment setting scheduling medical office support or healthcare call center preferred.

• Excellent verbal communication and active listening skills.

• Strong data entry abilities and attention to detail.

• Ability to multitask and manage call volumes efficiently.

• Familiarity with EMR systems or scheduling platforms is a plus.

• Customer-focused patient and able to maintain professionalism under pressure.

• Reliable internet connection and ability to work independently in a remote environment.

Benefits

• 100% remote flexibility

• Paid training

• Competitive pay and advancement opportunities

• Supportive team-oriented environment

• Opportunity to contribute to patient care outside a clinical setting

• Paid training program.

• Paid time off (PTO) & sick leave.

• Health dental and vision coverage.

• Retirement plan options.

• Employee assistance resources and wellness support.

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