Job Description

Job Description

Job Description

Bar Manager

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Bars Manager for Maybourne Beverly Hills is responsible for the day-to-day operation of The Cigar and Whiskey Bar as well as The Maybourne Bar. The ideal candidate must have a desire to provide exceptional customer service in a luxury atmosphere. The Bars Manager will work closely with team members to provide services that are above and beyond for guest satisfaction and retention.

Roles and Responsibilities

1. Extensive wine, liquor and food knowledge
2. Professional Demeanor.
3. Great problem solving and decision-making skills.
4. Ability to adapt.
5. 3 years minimum prior Bar Manager or Assistant Bar Manager experience (hotel experience a plus but not a must).
6. Must have complete understanding of outlets financials.
7. Responsible for managing departmental profit and loss (P&L) complex data.
8. Must be adept in managing large staff.
9. In-depth expertise with service steps, guest interaction, up-selling, cost controlling, operations, leadership and driving sales.
10. Proficient in POS system FOH and BOH maintenance.
11. Adhere to Maybourne’s guidelines to ensure the health, safety and comfort of our team members and guests.
12. Ensure all guests are greeted.
13. Ensure service is precise and efficient following industry standards such as Forbes, LQA etc.
14. Visit ALL tables to make polite and personable conversation to ensure that guests have a good time at the restaurant and look immediately into any complaints they might have.
15. Ensure that food does not take long to come out and work with kitchen staff for timely delivery of food.
16. After guests have finished their dining experience, approach tables to ask about their dining experience, food quality., etc.
17. Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
18. Responsible for the performance of the restaurant which includes personnel management, beverage and food quality and cost, and other services and operations.
19. Works closely with Director of Food & Beverage and Head Mixologist to review service standards and service flow and amend as and where necessary.
20. Conduct meetings and training sessions to ensure effective workforce management and to ensure that service standards are implemented and adhered to.
21. Works closely with Marketing and PR department to continuously promote the Bars on all available platforms.
22. Ensures proper cash handling procedures are followed within guidelines and standards.
23. Improves service by communicating and assisting team members to understand guest needs; maintaining quality products in accordance with standards; and providing guidance, feedback, and individual coaching to team members when needed.
24. Focuses on safety and health standards to ensure the team has a good knowledge of safe working conditions.
25. Oversee and ensure the cleanliness of the establishments in accordance with state and local regulations.
26. Responsible for performance and sales of the department and ensures that the company’s profits and goals are met.
27. Reviews standards for all areas and ensures the staff understand their role in full and are well trained and prepared to serve guests.
28. Always maintains complete knowledge of department and schedule.
29. Handles complaints, settles guest and employee disputes, resolves any grievances and conflicts, or otherwise negotiates with others.
30. Responsible for proper purchasing of all food and beverage items for Bars in line to budget following policies and procedures.
31. Assists the F&B Director/Assistant F&B Director with required revenue and labor reports when requested.
32. Ensures proper training program is actively in place for all positions in the outlets.
33. Creates any needed additional training materials and ensures training is consistent in each area.
34. Recruits, interviews, hires, and trains new associates in the departments
35. Plan, manage, and monitor work, communicating, and building relationships.
36. Keeps sensitive information confidential, works through concerns with Human Resources and conducts corrective action in accordance with standards.
37. Holds team members accountable for actions, ensuring that the team follows policies and procedures.
38. Collaborates with the Head Mixologist and Head Sommelier to oversee the Beverage and Wine program, ensures that costs are in line with budget, and lists are of high quality and are maintained. Ensures product is rotated and a consistent turn is managed.
39. Ensure that the Bars are clean before they open for business, for which they should inspect all around and point out anything dirty to the cleaning crew.
40. Ensures cleaning schedule for FOH is in place in all areas, conducts daily inspections of tables, dining room, patio decks, event space, and BOH service area.
41. Ensures the team completes cleaning duties as required and properly maintaining the area.
42. Must be able to think outside the box-always looking for ways to generate new business internally and externally.
43. Perform other duties, tasks and assignments as directed by upper management.
44. Requires ability to operate computer equipment and other food & beverage computer systems.
45. Provide expert knowledge of wine and spirits and ensure quality of all food or beverage items, ingredients, and preparation methods, in an elegantly appointed environment dedicated to an attentive and distinctive experience while following and maintaining all local, state, and federal laws relating to alcohol service and consumption.
46. Oversight and administration of payroll for The Maybourne Bar and The Cigar and Whiskey Bar
47. Work with clients/guests on all activations and events occurring in venues related to the Bar Manager’s purview

Qualifications

1. Must possess good attitude, attention to detail, and ability to work under pressure
2. Excellent customer service skills and a Positive attitude are required
3. Must possess the ability to read and write in English proficiently
4. Must have comprehensive knowledge of POS systems, Microsoft Word, Excel, Outlook, etc.
5. Must present a poised and polished appearance as the face of the restaurant
6. Bachelor’s degree or higher in a related field
7. At least 3 years of progressive Food & Beverage management experience, including a minimum of 3 years in a Bar Manager role within a high volume, fast paced, major luxury brand hotel or resort.
8. Full-Service Hotel experience is required, strong knowledge of various brands.
9. Work varied shifts, including weekends and holidays.
10. Food Safety Employee Training required.
11. Training for Intervention Procedures (TIPS) required.

Physical Requirements

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such a computer, copy machine, printer, etc.
• Constantly communicates with vendors, clients, staff members, therefore must be able to communicate, converse with and exchange information
• Must be able to detect, determine, perceive, identify, recognize, and assess from long distances
• Light to moderate lifting is required
• Must be able to detect, determine, perceive, identify, recognize, and assess from long distances
• Ability stand at a computer terminal for an extended period of time.
• Must be able to bend, stoop, squat and stretch to fulfil tasks
• Must be physically able to lift up to 50 lbs. and carry heavy trays and equipment, as well as delicate china and barware
• Must be physically able to walk without assistance on various surfaces for an extended period.
• The position requires manual dexterity, grasping, writing, repetitive motion, bending and climbing
• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 10 hours in length
• Must be able to bend, stoop, squat and stretch to fulfil tasks
• Ability to endure abundant physical movements throughout the work areas.

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Free Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*

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