Job Description

Overview:

The KellyConnect Customer Care Specialist answers incoming calls, resulting in placing orders, problem solving, and resolving inquiries to customers’ satisfaction, while maintaining the highest quality standards. Customer Care Specialists also document feedback from customers and respond accordingly.

This is a fully remote position. Schedule is between 9am and 7pm, Eastern Time, Mon-Fri.

Responsibilities:

• Key orders received from US and Canada customers via phone to the order entry system according to established customer service procedures while maintaining departmental standards.
• Actively listen and problem solve to effectively resolve customer issues.
• Serve as an essential link between customers and various internal departments such as Sales, Customer Financial Services, Customer Relations and Distribution.
• Provide resolution to customers’ inquiries, returns and feedback utilizing the appropriate system and other related materials.
• Assist with Data Entry tasks and other administrative task as necessary.
• Serve as a liaison between Customer Financial Services, Customer Relations, Sales, Distribution and other teams within the organization as needed by the customer.
• Adhere to Environmental Health and Safety policies and procedures, and support department objectives.

Qualifications:

• Bilingual fluency in English and French required, French-Canadian strongly preferred.
• Bachelor’s degree preferred, HS Diploma or equivalent required
• 3+ years customer service experience, preferably in a call center environment within the past 5 years
• 10 key and data entry by touch (WPM 40+) preferred
• Medical device experience preferred
• Proficiency in Microsoft Office (Outlook, Word and Excel) required
• Reliable team-player with strong work ethic and ability to deliver excellence in all tasks
• Strong critical listening and customer service resolution skills
• Ability to work in a cross-functional team environment and maintain productive, collborative relationships
• Clear and concise written and verbal communication
• Ownership and accountability for all assigned tasks
• Ability to flex with quickly changing priorities
• Extreme attention to detail/process-compliance
• Able to multi-task, plan and organize

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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