Summary The Operator is responsible for the day-to-day call center functions, ensuring that both our interpreters and clients are connected in a timely manner, while maintaining Operator performance expectations (handle time). This role will handle various tasks including taking in-bound calls from our clients, collecting and verifying client auto populated data and transferring calls to an over-the-phone interpreter. Essential Duties + Responsibilities Answer in-bound calls; (Fast paced environment) on average 300- 400 calls per day Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as needed. Ensure quality of phone lines and connection between all parties Complete operator reports using Adminica system to ensure all problems are notated for future reference Other duties as may be reasonably requested Education, Experience + Skills Able to work flexible hours; including evenings and weekends Proven skills utilizing computer systems including Microsoft Suite Strong customer service skills Excellent communication skills, both written and verbal Energetic self-starter who takes initiative and creative approach to problem solving Work From Home: This is an in-office Position with the option to qualify to work from home. Standard WFH Guideline is 30 days and is decided based on the following: Must successfully complete training and show consistent performance in office for 30 days
EthosEnergy is currently seeking a OMT-CRO for our facility in Mobile, AL. This position will primarily be responsible for coordination of all on shift operations. These responsibilities include the safe operation of all plant equipment throughout a variety of operational...
...and impeccable service, our team of world-class professionals prides itself on creating unforgettable moments for our guests. As a Chef de Partie, you will play a vital role in ensuring the smooth operation of your designated kitchen station. You will work closely...
Job Description Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. ...
Product Owner needs 5-8 years' experience Product Owner requires: SAFe principles, Kanban and Scrum framework including embracing of agile principles and a lean agile mindset Fully understands Roles & Responsibilities of the team, stakeholders, other teams Product...
...Job Description Job Description A leading company is extending an open position for: Electronics/Instrumentation Technician Activities: Perform calibration and preventive maintenance of industrial instruments, troubleshoot and resolve technical issues, prepare...