For those who believe that exceptional service is the ultimate differentiator, Vantage Management Group in Santa Clara presents an opportunity. As a Customer Account Representative for Verizon 5G, you will be the guardian of the customer experience, mastering the art of proactive engagement to ensure every account under your care thrives.
As a Customer Account Representative, you will be the strategic partner for customers embracing Verizon's 5G future. The Customer Account Representative role in demystifying service options and maintaining account precision is instrumental in preemptively resolving concerns and solidifying the foundation for ongoing wireless innovation.
Key Responsibilities of the Customer Account Representative
Manage Verizon 5G customer accounts, resolving service inquiries and connectivity issues with speed, clarity, and professionalism.
Recommend Verizon 5G wireless and internet plans that match customer usage, budget, and long-term connectivity goals.
Guide customers through 5G enrollment and upgrades, explaining device compatibility, plan tiers, and current promotions with confidence.
Process account updates, billing adjustments, and service documentation while maintaining CRM accuracy and compliance.
Monitor satisfaction and Verizon 5G usage trends to surface upsell opportunities and share insights that improve campaign performance.
Coordinate with internal teams to resolve service issues quickly, ensuring smooth follow-through and reinforcing Verizon’s reliability.
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