Job Description

Customer Service Representative (Email Support)

We are currently seeking a Customer Service Representative (Email Support) to interact with our customers and provide and process information in response to inquiries and requests about products, services, and promotions.

Responsibilities

• Work with customers daily via email.
• Handle retail customer service inquiries mainly for English-speaking markets. This includes the style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
• Introduce customers to purchase higher-priced items, upgrades, or other add-ons to make more profitable sales.
• This job requires a patient and stable work style and consistency in dealing with repetitive routines.
• The job demands a cooperative, agreeable, and sympathetic listener who gets along with others and enjoys helping them.
• Customer service, with a team-oriented focus, is of the utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy, and careful attention to the quality of the work.
• The focus is on working comfortably under close supervision within a stable, secure team.

Qualifications

• Fluency in verbal and written English; additional language is an advantage
• Excellent time management and documentation skills
• Customer service experience preferred
• Amenable to working the graveyard shift, including weekends
• High-speed, stable internet connection

Company Profile

SmartBuyGlasses Optical Group is one of the world's leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world's best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

Who are we?

We are the team members of SmartBuyGlasses, making something great. We are MoGos. MoGos is an acronym from our parent company, Motion Global. We are a truly multifaceted team from the four corners of the globe. Our dynamic personalities are our strength; our ambition is what drives us forward, and together, we are building a company that we can be truly proud of.

Our Core Values

We believe in the empowerment of the individual. We believe that everyone has the right to be who they want to be, achieve their ambitions, and live their dreams. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Most importantly, through our buy-one-give-one program, we drive positive change globally, one glass frame at a time.

SMART MoGos are outcome-driven. We begin with the end in mind, but we also know that the journey is just as important.

PASSIONATE MoGos are passionate about what they do. We believe in making a difference and building strong relationships with our peers.

ENTREPRENEURIAL MoGos not only come up with awesome ideas, we take ownership of them and push them forward.

COLLABORATIVE As MoGos, we know that our team is stronger than the sum of its parts. Together, we can achieve the impossible!

CARING As MoGos, we care for the people and the planet.

What's in it for you?

• Performance bonuses
• Free designer glasses annually
• Annual/Sick Leaves
• Career development/learning program
• Fast-paced, dynamic, and multicultural work environment

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