Customer Service Representative - National Booking Center
Job Description
National Call Center Representative
NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.
As a National Call Center Representative, you will be the frontline voice of our company, answering inbound calls from customers in need of residential HVAC, Electrical, and Plumbing repairs. Your primary role is to book service appointments with accuracy, empathy, and professionalism—ensuring our customers feel heard, valued, and well taken care of.
You will work in a fast-paced, high-volume call center environment where strong communication skills and a customer-first mindset are key to success. This is full-time onsite in Charlotte, NC. We are currently offering a second shift position (including shift differential). 1-10pm (4) days during the week and (1) day during the weekend, with two days off.
Position Details:
Qualifications:
Competencies:
Why You’ll Love Working at NearU:
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