Job Description

Employer Industry: Cybersecurity Software Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Engage with high?level executives at Fortune 500 companies
• Work in a dynamic environment focused on customer satisfaction and retention
• Develop and nurture strategic relationships with clients
• Chance to have a direct impact on customer success and product adoption

What to Expect (Job Responsibilities):

• Serve as the voice of the customer to provide internal feedback for maximizing customer value and retention
• Schedule and deliver Business Reviews to demonstrate ROI, leading to renewals and expansion
• Increase customer adoption of key platform features to maximize ROI and ensure satisfaction
• Establish trusted advisor relationships with customers to guide best practice usage of the platform
• Monitor customer health and proactively address potential risks or issues

What is Required (Qualifications):

• 2+ years of experience in a Customer Success Management role, with 5+ years in an enterprise SaaS support environment
• Fluency in both English and German
• Strong experience in building executive?level relationships, particularly with CISOs and CIOs
• Bachelors degree in Computer Engineering, Computer Science, Electronics and Communications Engineering, or equivalent experience
• Proven ability to communicate effectively at all organizational levels, both internally and externally

How to Stand Out (Preferred Qualifications):

• Strong technical troubleshooting skills and experience with Internet and networking technologies, including email security products
• Familiarity with case management systems and CRMs (e.g., SFDC / JIRA)
• Action?oriented mindset with the ability to integrate inputs across functions into scalable solutions
• Demonstrated ability to educate customers on new product features and best practices

We prioritize candidate privacy and champion equal?opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top?tier employer.

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