Job Description

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We recently backed a company that is focused on ERP modernization. Founded by repeat entrepreneurs and cloud visionaries, this company is using cutting-edge AI to solve a $400B+ problemmaking large-scale ERP transformations faster, smarter, and radically more predictable. If you've ever seen an SAP or Oracle implementation go off the rails, you know how massive this opportunity is.

They are looking for an experienced Customer Success Manager to join a fast-growing, Series Afunded startup thats building breakthrough technology in the infrastructure and developer tooling space. Backed by top-tier investors, the team is entering a pivotal stage of growth expanding its customer base and scaling its post-sales motion. This is a unique opportunity to help shape the customer success function from the ground up at a company with strong early traction.

What Youll Do

• Act as the primary post-sales point of contact for a portfolio of enterprise customers, driving smooth onboarding, long-term adoption, and measurable value.
• Build trusted relationships with technical and business stakeholders to deeply understand their objectives and ensure alignment with the platform.
• Proactively monitor customer health and engagement identifying risks early, crafting success plans, and ensuring renewals and expansions.
• Partner closely with product, engineering, and sales to champion customer feedback and influence the product roadmap.
• Develop and iterate scalable playbooks, processes, and success metrics to support rapid growth following the Series A round.
• Lead business reviews, share best practices, and drive strategic engagement with key accounts.
• Track and report on key customer success metrics, including adoption, retention, NRR, and satisfaction.

Who You Are

• 4+ years of experience in Customer Success, Solutions Engineering, or Account Management roles, ideally within SaaS or developer infrastructure companies.
• Strong technical aptitude, able to engage with engineering and product teams on architecture and integration topics.
• Proven record of driving adoption, retention, and upsell in enterprise accounts.
• Excellent communication skills and the ability to distill complex concepts for senior stakeholders.
• Comfortable operating in a fast-paced, high-growth environment with a bias toward building structure and scalable programs from scratch.
• A collaborative, proactive problem-solver who thrives in early-stage environments.

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