I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...incentive If you enjoy our products, youll really enjoy being a part of our team! Position Responsibilities: The Account Manager is responsible for maintaining relationships while increasing business by selling and ordering products for customers within their...
...and/or EXPERIENCE: Education: High school diploma, or equivalent. Experience : Minimum of three (3) years experience organizing, building committees, identifying and developing leadership. Knowledge : Ability to learn how to use the MOR planning...
...nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.... ...benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit ....
Job Description Job Description Description: We are looking for an accompanist for our weekend religious services. Requirements:
...team where your contributions will positively impact patients seeking kidney transplant. - Collaborate with surgeons, transplant coordinators, social workers, pharmacist, dietician and financial services - This role involves a mix of medical assessments logistics and...