International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
This role will begin training in our Feasterville-Trevose, PA HQ. By September 2025 the official working location will be at 785 Arbor Way, Blue Bell, PA.
This is a fantastic opportunity for someone with great communication skills and an empathetic nature, looking to work with a diverse team in a truly global organization.
You will join a team which has helped thousands of people globally. Our operations, medical and security experts have provided advice and assistance to thousands of clients, to support their health, wellbeing and business continuity. We have been doing this for over 30 years and throughout the pandemic.
We love solving problems together and are proud of the work we do. We have a social, collaborative culture that values personal development.
If this sounds like you, we would love to hear from you!
We are now recruiting for our training class aimed for Summer 2025 (June/July/August Start Date TBD). This is an exciting time to join International SOS as we expand into our new Blue Bell office!
Check out this video to learn more about our Americas Assistance Center: Philadelphia Assistance Center
Overall Purpose:
Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.
To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members.
Key Responsibilities:
Service Delivery-
What We're Looking For:
Rotational Schedule:
The following shift work patterns are scheduled (month to month):
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
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