The Role: Background, context, and vision for this role and why this role exists
As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first-line technical support to 150+ employees across both office and field operations. This position is focused on end-user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance.
Success in this position comes from delivering top-notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field.
The What: What this role is responsible for.
Technical Expectations
Help Desk Support
Hardware & Infrastructure
Software Support
Field Operations Support
End-User Support & Customer Service
Effective Organization and Housekeeping of IT Hardware
Qualifications:
Education: Associate's degree in Computer Science, Information Technology, or related field or equivalent experience
Experience: 1-2 years relevant experience in IT support or help desk environment
Technical Skills:
Preferred Qualifications
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