Job Description
This pharmacy technician position will be working in the Pharmacy Services Department in an assistant role with the title of Pharmacy Services Assistant reporting directly to the Pharmacy Services Manager. The Pharmacy Services Assistant’s main responsibility is to generate profitability by supporting our pharmacy teammates dispensing and billing practices, creating necessary policy and procedures, communicating industry updates, trouble-shooting challenges and providing customer service support through Pharmacy Services communication channels.
The Pharmacy Services Assistant acts as a role model of professionalism, continually strives to make improvements to themselves and the Company as well as commits to performing quality work using effective decision making at all times.
Essential Duties and Responsibilities
· Works as a collaborative team member to meet the service goals of the Company
· Creates a positive environment when responding to all telephone, email, messaging systems (chats) and direct inquiries as well as providing quick and efficient service
· Provides quality service and knowledge expertise through HomeTown’s Pharmacy Services helpdesk
· Routinely updates files in the pharmacy management systems (RX30, QS1, etc.) to ensure data is accurate, productivity is maximized and financial opportunities are optimized.
· Calls pharmacies, patients, insurance companies and provider offices when needed to obtain additional information or clarifications related to dispensing prescriptions, insurance details, audits, etc.
· Accurately enters patient information into the pharmacy database to assist with proper billing
· Tracks and organizes compliance documentation for all pharmacy locations
· Maintains a safe workplace environment by adhering to health code guidelines and corporate standards.
· Utilizes and expands their understanding of insurance companies, billing practices, eligibility checks, secondary pay sources, prior authorizations, Durable Medical Equipment billing to benefit the pharmacies and Company.
· Corrects submissions to Immunization Information Systems, as needed
· Processes and tracks returns, when requested
· Educates teammates on relevant topics and practice updates
· Participates in Performance Improvement and Quality Assurance initiatives
· Prepares and reviews opportunity reports for improvement across the network
· Maintaining accuracy of corporate accounts, reconciling charges and performing account receivable functions.
Minimum Requirements:
· Licensed Pharmacy Technician
· Minimum of 2 years pharmacy experience with an understanding of pharmacy workflow, insurance coverage and billing practices
· Outstanding Customer Services Skills
· Effective Communication Skills
· Attention to detail
· Time Management
· Organization Skills
· Proficient Computer Skills
· Travel flexibility and availability
Benefits of working for HomeTown Pharmacy:
· Competitive Wages
· Benefits
· Work Life Balance
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