Job Description

Job Summary:

The Medical Receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role is responsible for providing courteous customer service, managing front desk operations, and supporting administrative functions. The ideal candidate is bilingual in English and Spanish and is able to communicate clearly and professionally with a diverse patient population.

Key Responsibilities:

• Greet and assist patients, visitors, and staff in a professional and friendly manner
• Answer incoming calls, schedule appointments, and manage calendars
• Register patients and verify demographic and insurance information
• Maintain accurate and confidential patient records in compliance with healthcare regulations
• Communicate effectively with patients in both English and Spanish
• Coordinate with clinical staff to ensure smooth patient flow
• Handle general administrative tasks such as filing, data entry, and correspondence

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office or customer service role preferred
• Bilingual proficiency in English and Spanish required
• Basic knowledge of medical terminology and healthcare procedures preferred
• Strong communication, organizational, and multitasking skills
• Proficiency in basic computer systems and scheduling software
• Ability to maintain patient confidentiality and professionalism

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