Job Description
In this role in Atlanta , you’ll begin as a Member Experience Manager , the frontline face of our brand. We’re all about customers first, so you’ll get hands-on experience supporting our members while gaining a deep understanding of how operations run behind the scenes.
After successful performance as a Member Experience Manager, you’ll grow into a General Manager role as GM roles open, and as your progress continues. This isn’t a clock-in, clock-out job—it’s a real investment in your growth as a business leader. You’ll get exposure to operations, finance, marketing, data analytics, and P&L ownership. It’s intense, it’s fun, and it’s the best real-world business education you can get straight out of college.
What You’ll Do
- Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships
- Own the full performance of the location — including hiring, training, and leading the Member Concierge team
- Manage the local P&L, making cost-conscious decisions that impact profitability and drive sustainable growth
- Ensure consistent execution across service, fleet, member experience, and inventory
- Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile
- Ensure an exceptional member experience — clean cars, on-time orders, and 5-star service
- Maintain a clean, safe, and efficient physical site that meets brand standards
- Collaborate with HQ teams to implement new programs and identify operational improvements
- Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs
Job Tags
Local area,