Job Description

In this role in Atlanta , you’ll begin as a Member Experience Manager , the frontline face of our brand. We’re all about customers first, so you’ll get hands-on experience supporting our members while gaining a deep understanding of how operations run behind the scenes.

After successful performance as a Member Experience Manager, you’ll grow into a General Manager role as GM roles open, and as your progress continues. This isn’t a clock-in, clock-out job—it’s a real investment in your growth as a business leader. You’ll get exposure to operations, finance, marketing, data analytics, and P&L ownership. It’s intense, it’s fun, and it’s the best real-world business education you can get straight out of college.

What You’ll Do

• Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships
• Own the full performance of the location — including hiring, training, and leading the Member Concierge team
• Manage the local P&L, making cost-conscious decisions that impact profitability and drive sustainable growth
• Ensure consistent execution across service, fleet, member experience, and inventory
• Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile
• Ensure an exceptional member experience — clean cars, on-time orders, and 5-star service
• Maintain a clean, safe, and efficient physical site that meets brand standards
• Collaborate with HQ teams to implement new programs and identify operational improvements
• Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs

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