Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets.
About This Opportunity
Please note, this listing is not for an immediate open position but for our Talent Pool. By applying, you express interest in being considered for future opportunities that align with your skills and experience.
These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the specific requirements of the co-development opportunity.
About the Role
We are seeking a detail-oriented, empathetic, and tech-savvy Player Support Agent to join our growing team. This role focuses on delivering exceptional technical support to our gaming community across various platforms and channels. The ideal candidate has a passion for video games, excellent communication skills, and strong technical troubleshooting abilities.
Key Details & Expectations
Daily Commitment: You must fully commit to render service of a minimum of 6 hours per day.
Service Duration: Six (6) months.
Pre-project Training: Paid training prior to project participation.
Commencement to the Project: Refresher training every X weeks/days without any compensation, as a prerequisite for continuing your services with Side.
Work Schedule: Flexible shifts available weekly on a first-come, first-served basis. The schedule will be forecasted on a weekly basis from Monday to Sunday, inviting all participating freelancers to self-schedule.
Schedule Changes: While the forecasted schedule may undergo minimal changes (additions or removals), you will be notified promptly of any alterations.
Grab Shift: You shall grab a minimum of 6 hours each day. The minimum requirement will not apply during periods of low service demand. Such period will be determined at the sole discretion of Side.
You are required to submit a BIR registered service invoice every month (You must be a registered Freelancer/Individual Contractor).
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