Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Shape the Future as a Principal Workforce Strategy Consultant! This pivotal role requires a strategic thinker who can analyze external trends, understand complex business strategies, and translate them into actionable workforce plans. You will indirectly lead a consulting team and drive workforce transformation in the financial services industry. You'll collaborate with key stakeholders to co-create innovative solutions that leverage AI and drive efficiency. If you're passionate about challenging the status quo, possess strong systems thinking skills, and excel at creating clarity from complexity, we encourage you to apply.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in the San Antonio, TX office.

Relocation assistance is available for this position.

The Work Ahead

• Indirect team leadership: Lead and mentor a consulting team, leveraging subject matter experts to develop and deliver impactful workforce strategies. Ensure successful execution against agreed-upon plans and objectives.

• Talent Strategy: Drive the co-creation of comprehensive talent strategies, including build/buy/borrow/bot models, workforce blueprints, and integrated annual delivery plans encompassing organizational, role, process, and skill development.

• Strategic Workforce Planning: Spearhead the development and execution of long-term workforce strategies aligned with the business’ goals.

• Trend Analysis & Insights: Analyze external trends, macroeconomic factors, and industry best practices to identify workforce opportunities and challenges.

• Stakeholder Collaboration & Co-creation: Partner with business leaders, HR, Finance, Technology and Strategy teams to co-create workforce strategies and plans that address specific business needs.

• Workforce Transformation: Define and deliver consulting activities (job analysis, role design, skills identification, etc.) tailored to the business line. Partner with Learning, Talent Acquisition, and Technology teams to develop learning journeys, hiring plans, and AI/automation solutions to optimize the workforce.

• Solution Development & Implementation: Develop and implement innovative workforce solutions that improve organizational performance, enhance employee skill proficiency and performance, and drive business results.

• AI & Technology Integration: Explore, evaluate, and integrate AI-powered tools and technologies to enhance workforce planning processes, improve efficiency, and drive scalability.

• Change Management Leadership: Lead change management efforts to ensure successful adoption of new workforce strategies and processes, focusing on overcoming resistance and fostering buy-in.

• Project Management: Manage complex projects from initiation to completion, ensuring on-time delivery and effective results.

What you'll do:

• Leads and mentors a consulting team, leveraging subject matter experts to develop and deliver impactful workforce strategies. Ensures successful execution against agreed-upon plans and objectives.

• Act as a key strategic partner to HRBPs, providing expert guidance and support in developing and implementing workforce strategies that address specific business needs.

• Drives the co-creation of comprehensive talent strategies, including build/buy/borrow/bot models, strategic workforce blueprints, and integrated annual delivery plans encompassing organizational, role, process, and skill development.

• Spearheads the development and execution of long-term workforce strategies aligned with the business’ goals.

• Analyzes external trends, macroeconomic factors, and industry best practices to identify workforce opportunities and challenges.

• Partners with business leaders, HR, Finance, Technology and Strategy teams to co-create workforce strategies and plans that address specific business needs.

• Defines and delivers consulting activities (job analysis, role design, skills identification, etc.) tailored to the business line. Partners with Learning, Talent Acquisition, and Technology teams to develop learning journeys, hiring plans, and AI/automation solutions to optimize the workforce.

• Develops and implements innovative workforce solutions that improve organizational performance, enhance employee skill proficiency and performance, and drive business results.

• Explores, evaluates, and integrates AI-powered tools and technologies to enhance strategic workforce planning processes, improve efficiency, and drive scalability.

• Leads change management efforts to ensure successful adoption of new workforce strategies and processes, focusing on overcoming resistance and fostering buy-in.

• Manages complex projects from initiation to completion, ensuring on-time delivery and effective results.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and

What you have:

• Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 10 or more years of progressive experience in consulting, with a proven track record of developing and implementing successful workforce strategies, organizational designs, and/or human capital management initiatives, preferably within Fortune 500 financial services organizations

• Deep subject matter expertise in organizational effectiveness, business process optimization, role design, skill identification, change leadership, organizational and systems design, cultural integration, and high-performance teams

• Proven ability to translate business strategy into actionable workforce plans and deliverables within the financial services industry

• Deep understanding of external trends, macroeconomic factors, and industry best practices related to the workforce, preferably in financial services

• Strong analytical and problem-solving skills, with the ability to develop creative and innovative solutions that address the unique challenges of the business

• Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade stakeholders at all levels

• Strong quantitative aptitude and experience with data analysis, insights, and influencing

• Comfortable challenging the status quo and driving transformation initiatives

• Proven ability to think systemically and translate complexity into clarity

• Experience leveraging AI tools to drive efficiency and scalability

What sets you apart:

• 15+ years of progressive experience in consulting, with a proven track record of developing and implementing successful workforce strategies, organizational designs, and/or human capital management initiatives, preferably within Fortune 500 financial services organizations

• Experience with Design thinking and Agile ways of working

Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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