Job Description
We are looking for a dedicated Records Management associate to join our team on a long-term contract basis in Rockford, Illinois. In this role, you will play a key part in managing repair purchase orders, ensuring customer satisfaction, and maintaining contractual compliance. This is an exciting opportunity to collaborate across multiple departments and contribute to the efficiency of our operations.
Responsibilities:
• Serve as the primary contact for addressing issues related to assigned orders.
• Oversee repair purchase orders from commercial airline customers, including customer communication, quoting, shipment coordination, and invoicing.
• Ensure compliance with contractual obligations, such as asset reporting, service level agreements, on-time delivery, and avoiding turn time penalties.
• Prepare and deliver status updates and reports to keep stakeholders informed.
• Coordinate with various teams, including Manufacturing, Quality, Engineering, Program Management, Shop Supervision, and Customer Support to meet operational objectives.
• Support customer service by addressing inquiries and resolving challenges promptly.
• Drive continuous improvement initiatives to enhance processes and efficiency.
• Collaborate with field service representatives to maintain alignment with customer needs.
• Monitor and optimize workflows for shipping and invoicing to ensure seamless operations.
• Maintain accurate records and documentation related to purchase orders and contractual agreements.Reco
• Minimum of 2 to 4 years of experience in customer service or account management....more sustainable future through chemistry. As the worlds leading chemical company, we help our customers in nearly every industry meet... ...as well as the safety of our employees and the communities we operate in and are always working to form the best teamespecially from...
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