Job Description

Job Description

Sr. Business Analyst

3-month contract - High possibility of extension or conversion

Onsite - Santa Clara, CA

***Zuora experience required***

Job Description:

As a vital team member, you will be responsible for identifying the areas of improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.

If you’re a self-starter, motivated and want to make a significant impact in the business world, we would love to have you.

ROLE OBJECTIVES

• Analyzing current business processes, workflows and procedures to identify areas for improvement.
• Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.
• Collaborating with stakeholders to design and execute new Quote to Cash products aligned with organizational goals.
• Monitoring and evaluating the effectiveness of implemented features, measuring key performance indicators and making necessary adjustments for continuous improvement.
• Stay updated on industry trends, emerging technologies and process improvement methodologies.

RESPONSIBILITIES TO INCLUDE (BUT ARE NOT LIMITED TO)

• Help drive the roadmap for business process automation related to our subscription functions; Quote to Cash.
• Gain cross functional alignment across product, sales ops, finance, legal, operations, services etc. Plans, implements and monitors business process changes for projects.
• Assists in making business decisions relating to system implementation, modification, maintenance, etc.
• Analyze complex business problems relating to end-to-end processes involving CPQ, Subscription Management, Entitlement Management, ERP.
• Collaborate closely with IT Architects and product management to define and implement effective and efficient solutions to help scale the business.
• Assume a hands-on role in testing solutions, identifying issues, validating solution meets specification and communicate to team members.
• Presents analyses, solutions and business cases to senior management
• Coordinates with cross-functional team to develop business process requirements.

REQUIRED SKILLS & EXPERIENCE

• Bachelor’s degree in business administration, management or a related field. 10+ years of experience in process analyst role, including substantial experience in Enterprise Applications (eg. eCommerce, Salesforce, ERP, Zuora etc.)
• Strong knowledge in enterprise CRM, CPQ, Order to Cash, SaaS / Cloud applications, with an enthusiasm to gain and apply new knowledge.
• Familiarity with process mapping and modeling techniques.
• Good understanding of business processes including CPQ, eCommerce, Contract, Subscription, ERP, Entitlement and Fulfillment systems.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment
• Systems / Tools: Google Workplace (Gmail, Sheets, Docs, Slides, calendar) MSFT Office Application Suite SFDC CPQ, Contracts and CRM modules.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

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