Job Description

The Spa Lead Therapist will oversee a team of service providers, ensuring exceptional spa services while also providing high-quality treatments. This role involves training and mentoring junior staff and actively shaping the spa’s treatment offerings to enhance the overall guest experience.

Role & Responsibilities

Service Delivery:

• Provide a range of therapeutic services, including massages, body treatments, and specialized techniques at a luxury level, ensuring every guest receives an exceptional experience.

• Customize treatments based on individual client needs and preferences.

Team Leadership:

• Lead, train, and mentor a team of massage therapists and estheticians, fostering collaboration and growth within the team.
• Conduct regular staff meetings and training sessions to enhance skills and ensure continuous learning.

• Monitor inventory for supplies and back bar, communicate restocking needs, maintain clean, well-stocked treatment rooms and support areas.

Guest Experience:

• Ensure guests receive a warm welcome and personalized care throughout their spa visit, with clear communication about treatments.
• Gather guest feedback and implement improvements to elevate their experience.

Operations Management:

• Assist with scheduling and coordinating therapist appointments to ensure optimal coverage and service delivery efficiency.
• Collaborate with other departments to enhance overall spa operations.

• Drive sales goals: retail product sales, upgrades, memberships, etc. Educate guests on enhancements and product lines.

Treatment Development:

• Stay informed about industry trends and integrate new modalities and techniques into our service offerings.
• Contribute to the development of spa treatment menus and promotional packages.
• Participate in creating and updating new spa treatments, specials, or promotional offerings.

Health and Safety Compliance:

• Ensure adherence to health, safety, and sanitation regulations, maintaining a clean and safe environment for guests and staff.

Performance Monitoring:

• Monitor and evaluate staff performance, providing constructive feedback and recognizing exceptional service.
• Assist in conducting performance reviews and setting goals for team members.

• Must hold a valid Texas State massage therapist license (dual‑license preferred).
• 3+ years of experience working in a spa environment; experience in high‑end / luxury spas is a plus.
• Demonstrated leadership ability, including training/coaching staff, giving feedback, scheduling or supervising.
• Strong knowledge and proficiency in multiple modalities: massage techniques (deep tissue, Swedish, etc.), facials, waxing, body treatments, etc.
• Excellent guest service and interpersonal skills; ability to anticipate guest needs, work well under pressure.
• Sales aptitude: ability to recommend upgrades, retail, and build guest loyalty / repeat visits.
• Flexible availability: weekends required, holidays. May need to lead or cover shifts outside standard hours.
• Clean, professional appearance and strong adherence to spa protocols, cleanliness, sanitation, etc.
• Good verbal and written communication skills

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