Job Description

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Reports to: Director of Training and Development

Position Summary: The Training Specialist is responsible for executing and delivering training programs developed by the Director of Training & Development. This role focuses exclusively on facilitation, field reinforcement, and market support, ensuring that training programs are applied consistently across the KY/IN market.

Key Responsibilities:

Training Facilitation

• Deliver company developed training programs (in person and virtual) to store managers, technicians, and service advisors (if applicable).
• Lead day one onboarding sessions, process training, operational standards training, and ongoing reinforcement sessions.
• Facilitate technician and service advisor training aligned with standardized expectations.

Field Execution & Follow-Up

• Conduct structured market visits to evaluate training adoption and provide coaching.
• Reinforce the companys processes, playbooks, expectations, and operational standards in the field.
• Support district managers and store leaders by helping close skill gaps identified during training follow-up.

Documentation & Reporting

• Maintain attendance, progress logs, and follow-up notes from training sessions.
• Provide structured feedback to the Director of Training & Development on program adoption and field challenges.

Training Event Support

• Assist with setup, coordination, and facilitation of regional workshops, corporate training events, and new initiative rollouts.
• Support cross-functional training activities as directed (HR, operations, compliance).
• Other duties as assigned.

Qualifications

• 24+ years of experience in training, operations, or field support.
• Comfortable training one on one as well as both small and large groups.
• Strong communication skills and presence in front of a room.
• Ability to travel regularly within KY/IN and occasionally to other markets.
• Highly organized with strong follow-up discipline.

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