Wheelchair Services Supervisor - RDU Airport Job at Guardian Proservices, Morrisville, NC

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  • Guardian Proservices
  • Morrisville, NC

Job Description

Job Description

Job Description

About the Role

Join Guardian Professional Services as a  Wheelchair Services Supervisor , leading a team that assists passengers with mobility needs at RDU Airport.
This is a  hands-on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations.

What You’ll Do

  • Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
  • Coordinate shift coverage, scheduling, and daily assignments.
  • Oversee airport wheelchair operations during weekends and other assigned shifts.
  • Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
  • Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
  • Review incident reports and ensure all procedures are followed accurately.
  • Maintain a professional, positive environment that reflects Guardian’s service standards.

What You Bring

  • 5+ years of customer service experience (required).
  • 2+ years in a supervisory or lead role (required).
  • Airport experience strongly preferred.
  • Valid  Driver’s License preferred.
  • Excellent communication, reliability, and problem-solving skills.

Why You’ll Love Working Here

  • Paid training and opportunities for overtime.
  • Health, vision, Dental, PTO, 401K benefits.
  • Career growth path into  Operations Management and Senior Supervisor roles .
  • Make a meaningful impact daily by helping passengers travel safely and comfortably.
  • Required Airport Background & SIDA Badge Fees reimbursed after 90 days of employment.

Job Type: Full-time
Pay: $14.00 per hour with earned gratuities and OT opportunities
Expected Hours: Minimum 40 hours per week
Work Location: In person – Raleigh–Durham International Airport (Morrisville, NC)

Job Type: Full-time

Benefits:

  • 401(k)
  • Employee discount
  • Health insurance
  • Opportunities for advancement
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance

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Job Tags

Hourly pay, Full time, Shift work, Weekend work,

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