Job Description

Job Description

Job Description

Primary Job Title:
Analytics & Insights Analyst

Alternate/Related Job Titles:

• Digital Analytics Specialist

• Business Intelligence Analyst

• Customer Insights Analyst

• Data Visualization Analyst

Location:
Newark, NJ

Onsite Flexibility:
Onsite

Contract Details:

• Position Type: Contract

• Contract Duration: 9 months

• Start: As Soon As Possible

• Pay Rate: $68.94 – $93.27 per hour

Job Summary

We are seeking a highly analytical and data-driven Analytics & Insights Analyst to join the Global Customer Service (CS) organization. This role focuses on driving operational efficiency, digital optimization, and customer experience improvements through analytics, reporting, and actionable insights. The ideal candidate thrives at the intersection of data, business strategy, and technology , leveraging analytics to shape the digital experience across CS Operations and customer-facing platforms such as the Help Center and Contact Us sites.

Key Responsibilities

• Data Analysis: Gather, manipulate, and analyze complex datasets to uncover actionable insights that support customer service strategy and digital optimization.

• Visualization & Reporting: Build intuitive dashboards, reports, and presentations using tools like Tableau and AWS QuickSight to communicate data-driven findings.

• Project Support: Partner with cross-functional teams to support initiatives through ideation, measurement definition, reporting, and impact analysis.

• A/B Testing: Assist in test setup, execution, and post-analysis to measure optimization success (Adobe Target preferred).

• Digital Subject Matter Expert: Provide expertise in digital analytics and customer behavior profiling across web platforms.

• Data Integration: Connect digital analytics data to enterprise reporting tools, ensuring data quality, governance, and standardization.

• Collaborate with Customer Service leadership and product teams to measure total business impact of digital initiatives.

Required Experience

• Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics , or related quantitative discipline.

• 5+ years of experience in data analytics, including 1+ year in digital analytics.

• Advanced proficiency in SQL, Python, and Excel for data analysis and automation.

• Strong experience with Adobe Analytics and A/B testing platforms (Adobe Target preferred).

• Hands-on experience developing data visualizations and dashboards using Tableau or AWS QuickSight .

• Solid understanding of ETL processes, data warehousing, and schema design.

• Knowledge of statistical concepts such as hypothesis testing, confidence intervals, and regression analysis.

• Excellent communication skills, with the ability to translate technical findings into clear business insights.

Preferred Experience

• Experience in customer experience analytics or Customer Service (Help Center, Contact Us) environments.

• Familiarity with the AWS technology stack (Redshift SQL, S3, DynamoDB).

• Knowledge of front-end web technologies (HTML5, JavaScript, CSS3, Git).

• Experience implementing personalization or testing solutions like Optimizely .

• Mentorship experience guiding junior analysts.

Required Skills

• Digital Analytics & Web Optimization

• SQL / Python / Tableau / QuickSight

• Adobe Analytics & A/B Testing

• Statistical Analysis & Data Storytelling

Preferred Skills

• AWS Data Stack (Redshift, S3, DynamoDB)

• Customer Journey Analytics

• Data Governance & Quality Management

• Cross-Functional Collaboration

Additional Skills

• Business Insight & Problem Solving

• Data Visualization & Reporting Automation

• Digital Performance Optimization

Benefits

• Medical, Vision, and Dental Insurance Plans

• 401k Retirement Fund

About the Client

Leading audiobook producer revolutionizing the industry with innovative technology and superior programming. Our passion for well-composed, artfully performed audiobooks has earned millions of loyal subscribers worldwide. Our People Principles guide our team of pioneers and inventors to deliver exceptional customer experiences and drive positive change.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation , a Native American-owned company in Alaska. As an economically disadvantaged corporation, we highly value diverse and inclusive workplaces . Our clients include Fortune 500 companies across banking, insurance, financial services, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-27499
#LI-GTT #LI-Onsite #gttjobs

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link:

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Job Tags

Hourly pay, Contract work, Immediate start, Worldwide,

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