Job Description

Job Description

Job Description

Operations Manager (Shift Supervisor – Airport Services) – RDU Airport

Location: Raleigh–Durham International Airport (Morrisville, NC)
Pay: $18.00/hour + overtime opportunities
Schedule:

• Nights during the week (4:00 PM – 12:30 AM)
• Sunday mornings (4:00 AM – 12:30 PM)
• Full-time, 40 hours per week

About the Role

Join Guardian Professional Services as an  Operations Manager (Shift Supervisor)at RDU Airport.
In this hands-on leadership role, you’ll oversee daily  Passenger Assistance (Wheelchair)and  Baggage Handling operations — ensuring safety, service quality, and a positive team culture.

This position is ideal for a motivated leader who enjoys working in a fast-paced airport environment, supporting both frontline employees and passengers with care and professionalism.

What You’ll Do

Operational Leadership

• Supervise daily airport operations for Passenger Assistance and Baggage teams.
• Ensure adherence to airport safety regulations, service standards, and company policies.
• Manage staffing schedules and respond to operational needs to maintain on-time, efficient service.

Team Management

• Lead, motivate, and support employees through coaching and accountability.
• Address employee concerns professionally while maintaining positive morale.
• Monitor attendance, performance, and compliance.

Training & Onboarding

• Support recruiting and onboarding efforts for new hires in coordination with HR and management.
• Ensure team members are trained properly and understand operational and safety expectations.

Customer Service & Communication

• Serve as a point of contact for passenger service escalations or issues.
• Model Guardian’s commitment to compassionate, customer-centered service.
• Collaborate with other shift leaders to identify improvements in service delivery.

Administrative Tasks

• Maintain shift records, including attendance, incident reports, and training logs.
• Prepare brief operational updates or reports as needed for senior management.

What You Bring

• Experience: Minimum of 4 years in customer service, transportation, or supervisory work.

Airport, hospitality, or logistics experience preferred.

• Skills: Strong communication, leadership, and multitasking ability.
• Attributes: Reliable, proactive, and able to perform in a fast-paced, physically active role.
• Education: High school diploma or equivalent (college or technical coursework a plus).

Work Conditions

• Must be able to stand, walk, and move for extended periods.
• Work may involve assisting passengers with mobility challenges and exposure to outdoor conditions.
• Flexible availability required, including weekends and holidays.

Why You’ll Love Working with Guardian

• Paid training and uniform provided
• Overtime opportunities
• Health, dental, and vision insurance
• Paid time off
• 401(k) plan
• Airport Background Fee & SIDA Badge reimbursed after 90 days of employment.
• Career growth opportunities into Senior Supervisor and Operations leadership roles

Make a daily impact by leading a team that helps passengers travel safely and comfortably through RDU Airport. Join Guardian Professional Services and grow your airport operations career today.

Job Type: Full-time
Pay: $18.00 per hour
Work Location: In person – Raleigh–Durham International Airport (Morrisville, NC)

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