Job Description

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is "yes", we should talk.

Many of the world's best-known and biggest companies and governments around the globe rely on CWT to keep their people connected - anywhere, anytime, anyhow - by providing an efficient, safe, and secure business travel experience.

Be at the heart of our business.

As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, were focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

And as part of the Traveler Experience Defense & Government organization, youll be at the forefront of providing that exceptional experience. Beyond making bookings, youll play a key role in delivering a safe and enjoyable journey to our clients traveling employees.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Sound exciting? Welcome to a culture of caring

Joining CWT means becoming part of a collaborative, close-knit, global community. Our "people first" ethos starts with our colleagues. As a member of the CWT team, youll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.

Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and thats reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here - which explains the long careers of so many of our colleagues.

Qualifications

• 3 to 5 years experience working as a Travel Consultant (or 5 years in other customer service industry)
• Advanced knowledge of GDS (Sabre or Amadeus)
• A genuine passion for high-quality customer service we care about our customers and its important to us that you do too.
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, "can do" attitude.
• Willingness to learn and grow!
• CWT accepts Military experience/certifications as substitute for some requirements.

Benefits

• Hands?on paid training
• Competitive compensation including shift differentials, referral bonuses and supplier incentives.
• Salary range between USD 47,000 55,000 USD yearly.
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year.
• Both on?site and home?based positions available.
• Flexible working options: Full?time, part?time, nights and weekends.
• Medical/dental/vision coverage.
• Employee discounts and supplier incentives.
• Employee Assistance Program & Employee Resource Groups.

Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.

To the extent this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government?required and/or company?mandated information security policies and regulations. The individual is also required to take all Information Security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

EEO Statement

CWT is committed to creating a diverse environment and is proud to be an equal?opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitionAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Primary Location: Elkton. Work Arrangement: Office Client. Employment type: Standard. Job Family: Travel Counselors. Scope: Country. Travel: No. Shift: Day Job. Organization: TX_Military & Government. Experience Level: 3 to 5 years.

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