Job Description

Job Description

Job Overview

Tokio Marine Highland (TMH) is looking for a customer-service focused System Administrator I in our Miami, Florida office. This role will manage, troubleshoot, and resolve procedural and technical issues in a timely manner for internal users in-person, support for other locations over the phone, and through remote connectivity.

This is a regular, full-time non-exempt (hourly) position and has a annualized base salary of $60,000 - 80,000 depending on experience and qualifications. It is a hybrid role in Miami, FL. On-site /In-office support is required three-to-four (3-4) days per week.

Responsibilities

• Provide excellent customer service through problem solving to internal users
• Thorough documentation and regular communication to stakeholders
• Respond to tickets/calls to the Service Desk as first-level response, asking questions and obtaining information from users that will assist in assessing the extent of software and hardware problems experienced
• Troubleshoot and resolve a wide range of connectivity, hardware, and software problems
• Complete tickets/work orders to document work performed
• Instruct users in the operation of new or upgraded software applications
• Set up computer workstations and peripheral equipment, loads and tests software packages onto PCs
• Provide technical and procedural support to customers including file permissions, folder permissions, account permissions, security groups, password resets/unlocks, network connectivity, VPN, and remote desktop
• Maintain accurate asset inventory system that includes scanning and tagging technology assets
• May on occasion assist in the physical relocation of IT equipment, including workstations, servers, networking devices, and peripherals.

Education and Experience

• 1-3 years’ related experience required
• Associate or bachelor’s degree in related field preferred
• Microsoft or Microsoft 365 Certification preferred

Qualifications

• Operating System Knowledge: Strong understanding of Windows operating systems, including Windows Server and related technologies.
• Active Directory: Familiarity with Active Directory, including user management, group policy, and DNS.
• Scripting: Basic scripting skills in PowerShell or other scripting languages.
• Troubleshooting: Ability to diagnose and resolve technical problems related to hardware, software, and system configuration.
• Communication: Strong verbal and written communication skills to effectively communicate with users and other IT staff.
• Knowledge of end-user devices (laptops, printers, mobile devices)
• Basic knowledge of operating systems, networking, and cloud
• Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow, preferred
• Customer Service: Ability to provide excellent customer service and support to users.
• Ability to interface with business, technical and senior management level employees
• Documentation: Ability to create and maintain accurate and up-to-date documentation.
• Knowledge of remote access processes, tools, and capabilities related to customer support
• Skilled at prioritization, strong attention to details
• Problem solving abilities and inquisitive- Driven to learn more and grow

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.

About Tokio Marine Highland

Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender-placed products. At TMH, it’s all about our clients. Nationwide, our customers rely on our trusted, industry-leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service.

Founded in 1962, TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd’s of London insurance market and a member of the Tokio Marine Group. TMH has operating centers in Chicago, Il, Frisco, Texas, Miami, Fla., South Pasadena, Calif and Irvine, Calif.

If you’re looking to advance your career, TMH is the perfect professional home. At TMH, you’ll have a chance to innovate with the world’s leading businesses, put your expertise into action on major projects, and work on game-changing initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

Tokio Marine Highland offers competitive salary commensurate with experience and a full suite of benefits including 401(K) with match, generous vacation and personal time, performance-based bonuses, and more.

Tokio Marine Highland, LLC (TMH) is an Equal Opportunity Employer. TMH’s success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, color, sex, national origin, sexual orientation, gender identity and/or expression, disability, veteran status, or any characteristic protected by law. As a company, we adhere to and promote equal employment opportunities for all.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is TMH’s policy to provide reasonable accommodation when requested by qualified individuals with disabilities during the recruitment process, unless such accommodation would cause an undue hardship. To make an accommodation request, please contact humanresources@tmhighland.com.

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