Job Description

Job Description

Job Description

Overview

Now Hiring: Market Retail Store (Hub) Manager

Location: Must be able to travel within the Northern Store District in WA

Compensation - $81k-$88k

What’s In It for You:

• Bonus Opportunities awarded at the discretion of the Board and Executive leadership based on achieving Hub Performance goals.
• Car allowance or mileage reimbursement.
• Paid Time Off and Paid Sick Leave.
• 401k Retirement plan after one year of employment.
• Medical, Dental, and Vision insurance (Starting the first of the month after 60 days).
• Employee Discounts.

About Work World:

Work World is the largest specialty workwear supplier in the Western U.S. We operate 38 retail stores, a large eCommerce business through Amazon and our own website, and service Industrial Accounts locally and nationally. Our stores operate under the Work World, Whistle Workwear, Willy's Discount Workwear and Shoeteria brand names in California, Nevada and Washington. We don’t just sell workwear and work boots. We stand with the builders, the caretakers, the growers, and the makers — the backbone of America. Our mission is simple: to serve the hardworking men and women who keep our communities running strong. When you work here, you’re part of something bigger — a team that takes pride supporting the blue-collar community from their boots up.

We are looking for a Market Retail Store (Hub) Manager.

Job Description:

The Market Retail Store (Hub) Manager is a hands-on leader responsible for managing their own Hub while overseeing several additional Hubs and their Hub Managers (HMs) within a market. This position will Lead & Manage Accountability (LMA) of all direct reports and staff in their area of responsibility. Reporting to the Regional Hub Manager (RHM), the MHM ensures operational excellence, team development, and exceptional customer experience across retail, industrial, and eCommerce channels. This role requires balancing direct management of a Hub with broader leadership responsibilities across multiple additional Hubs, fostering a lean, high-performing network that embodies company values and drives local business success.

What You’ll be Doing:

• Multi-Unit Hub Leadership
  • Directly manage your home Hub while overseeing several additional locations.
  • Coach and mentor Hub Managers, Assistant Managers, and high-potential team members.
  • Partner with RHM to set and execute performance goals and company strategies.
  • Travel regularly to coach teams, audit performance, and ensure consistency across locations (40-60% travel required).
• Sales & Customer Experience
  • Drive retail, Industrial, and eCommerce sales across all Hubs in your area.
  • Lead by example in delivering exceptional, values-based service to every customer.
  • Support local teams in system selling, bundling, and product knowledge training.
  • Develop and oversee SPIFF and commission programs to drive motivation and results.
  • Personally resolve escalated customer issues and complex service scenarios.
• Omni-Channel Operations
  • Oversee execution of eCommerce fulfillment, industrial order processing, and inventory flow.
  • Ensure all locations maintain high merchandising standards, accurate tagging, and timely recovery.
  • Ensure consistent execution of opening/closing, cash handling, bank deposits, and loss prevention policies.
  • Support receiving, damages processing, and backroom organization.
• Talent Development
  • Recruit, train, and retain high-performing Hub Managers and support teams.
  • Partner with the RHM and HR on staffing, onboarding, and team development.
  • Mentor Assistant Managers and other high-potential staff for leadership growth.
  • Step in to support or temporarily manage underperforming or understaffed locations as needed.
• Community and Industrial Engagement
  • Lead Industrial account relationship maintenance and local business development.
  • Support Hub-based community engagement events and workforce partnerships.
  • Represent Work World at local events, job fairs, and business functions.
  • Weekly in-market travel required to service Industrial Partners and secure business.
• Financial, Administrative & Compliance Oversight
  • Drive each Hub toward achieving KPI goals, including revenue, UPT, conversion, fulfillment SLAs, and customer satisfaction.
  • Ensure adherence to budgets, inventory plans, and company policies.
  • Manage scheduling, payroll, reporting, and daily operational paperwork.
  • Handle daily deposits, cash management, and banking per SOPs.
  • Conduct monthly operational audits and reinforce safety and cleanliness standards.

What You’ll Need:

• Bachelor’s degree in business or equivalent experience preferred.
• 5+ years of progressive retail management experience, with multi-unit leadership strongly preferred.
• Proven ability to lead, coach, and motivate high-performing teams.
• Experience in omni-channel operations, including fulfillment, Industrial, and retail.
• Strong analytical, organizational, and problem-solving skills.
• Comfortable with budget management, sales reporting, and KPI tracking.
• Effective communication and interpersonal skills across all levels.
• Ability to work a flexible full-time schedule, including nights, weekends, and holidays.
• Valid driver’s license and ability to travel extensively within your area (overnight stays may be required).
• Ability to lift 25 pounds, climb ladders, and stand for extended periods.
• Bilingual (English/Spanish) is a plus.

Work World is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by law.

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