Job Description

Job Description

Job Description

Job Title – Contact Ctr Rep

Location – Houston, TX 77401

Length of assignment – 3 months with possible extension.  

Shift – Monday - Friday – 8 AM to 5.00 PM     

Duties:

• Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient

and professional manner.

• Accurately documenting all calls using the appropriate computer systems.

• Following up on any unresolved queries and completing any call back requests in a timely manner.

• Providing advice, information and solutions to all customers.

• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the

campaign you are assigned to work.

• Working to achievable targets within a strong team orientated environment.

• To adhere to quality scripts and to maintain a high level of quality scores.

• Ability to adapt to new changes in a fast pace environment.

• To represent the organization in a positive and professional way at all times.

• Display a positive attitude and high level of commitment.

• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other

department meetings as requested.

• Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.

• Any other duties that may be assigned by your leader.

Skills:   

• Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge.
• Understanding patient privacy requirements for protected health information (PHI).
• Basic knowledge of best practice standards for customer service and management of customer expectations.
• Understanding the importance of employee engagement in the contact center environment.
• Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate information.
• Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
• Bilingual, English and Spanish preferred.
• If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language
• Proficiency or Interpreter Assessment by MasterWord Interpreter Services.

Education

• • H.S. Diploma or GED- Required
  • 2 years contact center, customer service, &/or other
  • experience in a healthcare setting is required.

Company Description

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

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