Job Description

Job Description

About the Company

Our client is a trusted name in plumbing, drain cleaning, and home services, backed by over 55 years of combined experience. They take pride in integrity, quality workmanship, and honest pricing. Their growing team serves residential and commercial clients across the metro area, delivering reliable 24/7 service with a focus on long-term customer satisfaction.

About the Role

We’re seeking a Service Manager to lead our client’s plumbing and drain service teams. This is a hands-on leadership role responsible for technician performance, service quality, and daily operations. The ideal candidate has solid field experience and is ready to take the next step into management.

Key Responsibilities

• Supervise and coach service technicians to maintain quality, safety, and productivity.
• Manage job scheduling, technician assignments, and service performance metrics.
• Support technicians with troubleshooting and escalated customer issues.
• Track KPIs such as response times, job completion rates, and service profitability.
• Ensure compliance with safety procedures and local codes.
• Coordinate with dispatch, inventory, and operations for smooth workflow.
• Lead regular meetings and implement process improvements.
• Assist in recruiting, onboarding, and continuous technician training.

Qualifications

• 3+ years of experience in plumbing, HVAC, or home services, including some supervisory exposure.
• Strong knowledge of plumbing systems and field operations.
• Excellent communication, leadership, and customer service skills.
• Tech-savvy; familiar with service management or dispatch software.
• Organized, proactive, and comfortable working in a fast-paced environment.

Why Join

• Competitive salary + performance incentives.
• Health insurance, vehicle allowance, and company phone.
• Supportive, family-oriented culture with opportunities to grow.

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