Vantage Management Group is seeking a Telecommunications Account Representative in Santa Clara to serve as a key innovator within our marketing efforts. This Telecommunications Account Representative position is designed for those who thrive on fostering client relationships and possess a passion for delivering the connectivity solutions that only Verizon 5G can provide.
As a Telecommunications Account Representative, you will be the orchestrator of connection, matching clients with the ideal Verizon 5G wireless and internet solutions for their needs. The Telecommunications Account Representative role in managing accounts and facilitating onboarding is crucial for fostering loyalty and mastering the art of customer engagement.
Role Requirements for a Telecommunications Account Representative
Connect with clients to understand their connectivity goals and match them with the right Verizon 5G solutions for home or mobile use.
Share service details clearly, including pricing, devices, and current offers, so customers feel confident in their choices.
Handle account setup by confirming eligibility, updating CRM records, and prepping services for smooth activation.
Keep customer data organized and current to support retention, reporting, and personalized follow-up.
Spot patterns in usage and satisfaction to recommend upgrades, bundle options, or plan adjustments that add value.
Team up with colleagues across sales and support to solve service issues and improve how outreach efforts are delivered.
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