Job Description

Customer Service Representative – Midday & Evening Schedules

Frank Gay Services – Orlando, FL

Your next great opportunity is calling… will you answer?

Be Part of Something New and Help Build It from the Ground Up

At Frank Gay Services, we’re launching a brand-new Call Center, and we’re not just hiring Customer Service Representatives. We’re inviting motivated individuals to help us shape the foundation of something big!

This is your chance to do more than just take calls. You'll be a part of building the culture, processes, and success of a growing department in a company with a long-standing reputation for excellence.

Why Join Us?

Because yes, you can have it all:

• Stability in a recession-resistant, essential industry
• A small business feels with the support of a trusted, established network
• Real career growth opportunities
• The chance to make an impact in launching a new call center operation
• A supportive, team-driven environment that values your voice and ideas
• The ability to maximize your earnings through performance-based incentives

About the Role

As a Customer Service Representative, you’ll be on the front lines of customer interaction, but also at the heart of something new. You’ll be instrumental in helping us build a call center that reflects our core values: Service, Integrity, and Excellence.

Your responsibilities will include:

• Answering inbound calls from new and existing customers
• Scheduling service appointments accurately and efficiently
• Demonstrating empathy and professionalism with every interaction
• Educating customers on our services, including membership plans
• Making outbound calls to support appointment setting and customer follow-up
• Meeting performance goals around call quality, bookings, and customer satisfaction

We’ll provide thorough training and coaching to ensure you feel confident and supported from day one. Your insights and feedback will help shape how we grow this new department, and your performance will play a key role in its long-term success.

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